HCA CONSULTANCY

We provide training and capacity building in the areas of Customer Relations (CS) and Corporate Social Responsibility (CSR). Through partnership with other entities to guarantee excellence at all levels. We also monitor, promote and celebrate companies and personalities in the CS and CSR engagements.

We are your partners in resolving all your Customer Relations challenges. From Small and Medium Enterprises (SMEs) to the multinational corporate entities, customer relations is the key to growth and sustainability. Internal and external customers drive traffic, promote brand and boast growth. The exponential nature of customers can create either a positive or negative impact on businesses. Taking care of both internal and external customers is a key strategy in achieving success. Your competitors are part of your customers whose needs and services are important in the deliverance of a top notch customer services.

Companies cannot operate in vacuum and therefore need to sensitive to the culture, trends, concerns and challenges of their communities. Our employees, customers and the public are part of a community, which their proud of. It is important to engage and assimilate our communities so as to promote an enhanced partnership. Our CSR needs to be seen, felt and enjoyed by all stakeholders. The borders of our communities are as fluid as our customers and products and services. We should not be limited to a physical geographical location of our offices or industries. Opportunities avail in education, cultural, social, economic, health and infrastructure developments. Going by the UN’s 17 Sustainable Development Goals (SDGs) which are integrated, thus they recognize that action in one area will affect outcomes in others, and that development must balance social, economic and environmental sustainability.

Welcome aboard in bringing the joy of delivering great customer relations and CSR to our customers and the community. No two entities are the same, so we work with you to develop a unique strategy that gives you maximum satisfaction and value for your resources and grow your brand and business.